JSTARKEY STUDIOS

Review of The Briarhurst Manor

I recently responded to someone's request for rest...

I recently responded to someone's request for restaurant advice with the highest recommendation for Briarhurst Manor, a restaurant that had been my favorite. I'd like to retract that recommendation and warn anyone against supporting such abominable customer service! I called in to make a reservation for this weekend to celebrate my husband's upcoming retirement after 26+ years of military service. The receptionist gave me the available times and took my name. I mentioned that I had a Groupon and asked if that was alright, since in the past I was told a particular date I could not use it. The receptionist went to ask if I could use the Groupon since it was Mother's Day weekend. A man got on the phone and told me, "We will not be taking any reservations for you." I thought I heard him wrong and asked him to please repeat what he had said. I asked if he meant "ever" thinking he must be joking, but he said, "yes." Incredulously, I asked, "why?" He said, "You have been causing too many problems for us." Confused, I asked him how? When? He said on Feb 15th. I told him he must have me mixed up with someone else, that I haven't been there in over two years. I asked how he even knew who I was? He didn't explain so I asked who I was talking to and he said he was the owner! He refused to solve the problem and only said, "You are not welcome here." Then he HUNG UP on me. I have never caused them ANY problems, and have never been treated so poorly, especially by a business owner!!! Obviously, he doesn't care about his customers! Unfortunately for him, my 17,000+ local friends now know what he really thinks of his customers....thank you Google and Facebook!