Becky Labat

Review of Hilton Garden Inn / Homewood S...

I don't usually rant, but I'm going to do it now. ...

I don't usually rant, but I'm going to do it now. So when you stay in a hotel a lot, sometimes your best way to wind down from your travels is watching a little tv. Don't expect that here. First, no online guide. I contacted the front desk to ask and NO, no online guide. Second, no accurate in room printed guide, it is totally useless.
......After you contact the front desk about it, they are no help. I asked them what service provider they use and searched out an online guide, that was no help either. It did not match up, an hour or so wasted. Finally found a station I wanted to watch and then went to the bedroom to watch it and surprise, the other tv did not have the same channels available and in no way corresponded to the channels in the other room. It wasn't even available on the other tv......how does that even happen??. What's the point of a suite??? I have now wasted a good 2 hours of my night and still haven't even caught a whole show. Alright, the hotel is nice so far but if most of my evening is wasted just trying to find something to watch, then its not worth it. I travel a lot and this is not ok. The response I got from hilton was deplorable and has prompted me to switch to Marriott for my future stays..a good 50 or so nights a year. I called hilton and only could get a promise of a future email reply. Good grief, Mon-Fri I am at a hilton hotel more than I am my own home, which, btw, I have a tv guide channel/listing. All I really needed was just a little help finding tv listings or just someone to pass along my requests for the future. I did a hypothetical phone call to Marriott with the same situation and got a way better response than all my phone calls tonight to hilton I spent dealing with this and it only started out with just a little frustration over tv channels. Although I have stayed at hilton exclusively for the last few years, their total lack of caring/and or response to my frustration tonight has prompted me to change to another hotel chain......really?????

Follow up.......now I am at breakfast....sad to say. Once again, really? Steamy grey sausage? Ice in the OJ? That was a nice watered down drink. I have seen numerous people throw their entire plate of food in the trash. Glad I just opted for a bowl of cereal....but would have been nice if they actually had whole milk.

Thankfully one more night to go and never again.