I traveled specifically to see a show at their the...

I traveled specifically to see a show at their theatre. Spoke to them on numerous occasions over the phone and then showed up in person. When I first arrived to the theatre 4 hours before the show I was told I could get last minute rush tickets only 2 hours before the show. I decide to wait around. I return once again to the ticket counter 30 minutes before the show and ask once again if rush tickets remain. I am told yes.

Finally 3 minutes to 6pm someone comes to me asking me for I.d. stating that rush tickets are only available to people under 29 years of age or over 65 years of age. I am neither. They then proceed to tell me that the information is on the website. (Which it is) The problem with that is that if you speak to someone who informs you of the existence of the rush tickets and then provides you with the information to acquire them, what reason or motivation does one have to then go to the website to check the ticket policies if an employee just gave you a ton of info and never mentioned an age requirement let alone did not mention to review ticket policies on their website.

Basically I wasted a lot of time and money because I was misinformed and then made to feel as though it was my fault. That's not ok.