Rayne Aw

Review of Reanelle rainbow care

I bought a portable oxygen concentrator from Rainb...

I bought a portable oxygen concentrator from Rainbow Care about two weeks ago. When delivered to my house, the box looks old and opened before. I didn't think much about it and thought that the engineers might have opened it to check but upon usage, there were problems with the trolley and battery life.

When i brought the machine for repair at the warehouse last week, I was approached by an unhelpful staff. For a service staff in the healthcare equipment industry, she had no empathy towards patients who needs to use such equipments for support.

Upon clarification, I found out she was the boss's daughter.

The engineer was really helpful and knowledgeable but overall it was an unpleasant experience. Definitely not recommended unless there's really no where else to go.

And I just realised there are several negative reviews for this company. Deal with them at your own risk!