I had gone today with my daughter and her friend a...

I had gone today with my daughter and her friend and was thoroughly disappointed with the service and quality of food.
We had just ordered one plate pancake and one plate bruschetta with a couple of cold coffees and hot chocolate.
First of all we had to wait for 15 min for someone to come and take the order.
Then they forgot bruschetta. After waiting for more than 30 min, when we asked they gave a lot of excuse and after another 15 min got the order. The bruschetta was cold, had no cheese and the tomato one was sweet. This is was the worst I have ever eaten.
There was no one to refill the glass of water too.