NAOMI KURITA

Review of Shangri-La's Rasa Sayang Resor...

It was 5 stars until checkout.

It was 5 stars until checkout.
Anyway, it was the best.
"The heartfelt customer service of our employees is wonderful."
We were on a bullet tour so we arrived at the hotel late so we couldn't get service in the lounge.
I knew that, so I asked the tourist to negotiate so that I could receive service in the lounge even after checking out, and I got OK.
Nevertheless, I could not receive it.
I asked the local staff to explain the situation over the phone, but I was yelling over the phone and was very uncomfortable. (I wouldn't shout at us)
It is ruined at the end of the trip.