I was really impressed with their setup service. T...

I was really impressed with their setup service. They were on the ball and constantly communicated with me and addressed my needs. Recently, my friend entered my house, forgot the code and triggered my alarm and it took him over 5 mins to disarm it. However, what was surprising was I didn't receive any call from SafeTech to ensure my family and I were safe. This has happened to me at least twice before where I tripped the alarm for roughly 30 seconds by mistake but never received a call.

When I expressed this concern to the station and got them to validate the time checks, they simply told me that they will follow up with the monitoring station and respond to me by the next day. Its been over one week, I have called thrice, left voicemail and have had zero response. I have contacted the owner today, hopefully I get some response back.

Update - 12 Nov 2014

I am upgrading my rating from one star to two star, as the owner of the company and remaining team has been quite responsive after escalating this issue. As a result of this complain/ incident they found an improvement area in their process and accordingly updated my information in the system. I am going to wait few months to see how their service / performance is and will accordingly update my rating.