Dee Castro

Review of New York Palace Hotel

The only good thing about this hotel is it's locat...

The only good thing about this hotel is it's location and views hence the 3 star. The hotel is not a 5 star place at all and was very disappointed and not worth the money paid for it especially as Wi-Fi did not even come as complimentary and we were not allowed to use the fridge! The hotel appears to have
a much older section called the towers with its own concierge making it have the appearance of 2 separate businesses in the same building. The bars within the hotel was not accessible, service and staff engagement was really poor, could not get a straight recommendation or answer from concierge or reception staff. There were no parts of the hotel to sit and relax as the lobby was always busy. The hotel had a huge Christmas tree decorated beautifully which attracted folks from the street and had similar decorated trees in the lobby as well. The hotel could do with a face lift, better furniture and what not. Would not recommend as a 5 star hotel to anyone seeking a 5 star as it is not.