Paul McBride

Review of Toll New Zealand

I've now started to believe in fairy land... Where...

I've now started to believe in fairy land... Where your freight gets sent to and disappears. Not only did they lose my large freight in their Auckland depot, they also failed to react and get my time critical freight sorted causing my build to become time critical. A week and a half to get freight from Auckland to Tauranga? Once they realised my freight was missing, not only did the "amazing" people at the Auckland branch fail to follow up and remedy the situation as quickly as could be reasonably expected, they also failed on 4 different occasions to follow up with me. In contrast, I had 4 calls from the Tauranga branch, who only did the best job on their part anyway, and zero calls from the culprits in Auckland. I'll never use toll by choice. The delivery eventually 8 working days after arriving in Auckland