I'm posting this review as a former new hire

I'm posting this review as a former new hire

First off, Management didn't even have a desk set up for me when I arrived to my new position as a service advisor, as Management didn't know where they were really going to seat me yet. Why on earth would you, a large well known company, hire somebody in, and not have a desk and computer ready at a minimum for them? Management also had no computer logins, or passwords ready for me for the programs that are needed to open and do my new job. Management also decided to pair me with another service advisor to shadow and learn from, and be trained by somebody that had only been there 6 days himself, made zero sense. Nothing bad on the advisor at all that was helping me, he was awesome, Dennis was great at showing me the ropes, but he was way too new to have to be burdened with training someone else that was also just as new as him, very poor Management decision.

You, Management, need to pair a new advisor with somebody that's seasoned, experienced, and has been there for a while that is willing to help show a new employee the ins and outs. A new employee shouldn't have to be stressed out coming in the door not knowing anybody. They should be properly introduced to all the technicians, parts dept, reception, porters, because the 1st day of any job is stressful enough as is to not know anybody. It's also bad enough when Management is pushing you to start writing up service customers immediately without knowing how the service software works, that's just more added stress. Dennis didn't even know everybody in the service dept yet, and technicians were bringing up finished paperwork asking him if he was Dennis, techs didn't even know what he looked like after him being there a week, that's sad.

I don't care how big of a dealer you are, it's Managements responsibility at the end of the day to see that a new hire has a place to sit when showing up, is properly trained, and not having to be stressed out trying to figure it all out on his own guessing throughout his first day how it all works. Oh yeah, and get your 90 day guarantee written and signed on paper. They played dumb once all the paperwork was signed and turned into HR, instead I was told afterwards they "wouldn't let me starve", really? Well that's real professional, and very kind of you, but no.

I know I sound like a prim donna, and a narcissistic a**, I'm truly neither of those, but Management did everything wrong for a newly hired employee. I lasted one day and resigned the next morning. I knew on my way home after only 10 hours that I would not ever go back there as an employee, and that really sucks because it was a job at a well known dealer I've always wanted to work at. I've been writing service over 25 years, 8 of those years with BMW as a lead advisor, and I know what it takes to be successful, help make customers happy and get excellent CSI, I'm seasoned, I'm very good at what I do, but I was set up to fail when I walked into the door. I would have thought with Keyes having a big beautiful Mercedes Benz dealer, 2nd largest in California apparently, it would have been a better experience, a great career, but it was far from that, it was another poorly ran dealership, like all other automotive Corporations that are out there on the planet. Corporations hire egos and big talkers, and pay them over inflated paychecks to run daily operations and sit behind a desk. They don't hire experienced people with the customer service experience or management skills that are truly needed to do the job correctly, and that's just sad, because in the end, the customer is the one who suffers, along with the employees and moral. Now you will continue to get 1 Star reviews like this one, like all the ones before it, and not to mention the ones that are coming after this post. Thanks for wasting a day of my life Keyes Mercedes, and you know what else, I'm keeping the ties.