Hotel was ok. We stayed for a week, my husband was...

Hotel was ok. We stayed for a week, my husband was staying for work. We ordered room service and food was not good, my french fries were cold and soggy full of oil and the meat was overcooked and cold. We called to complain and instead of replacing the whole meal they only made new fries and meat. So by the time that arrived the rest of the food was super cold. Very dissapointing. Also at check in the receptionist kept my ID! We were there for a week and no one took the time to give it back to me. How can you keep someone's ID and not make any effort to give it back??? All he had to look was look up my room number and give me a call. We were there for a whole week! I only realized I didnt have it at the airport, so I called the hotel and they had it in housekeeping! No one tried to contact me!! So now they were supposed to send it yesterday and email me with the tracking number. It didn't happen and everytime I call the call drops!!!
Breakfast below average, not enough healthy options, a whole bunch of carbs!
But then again that is standard for Rio