Horrible. I'm a new agency looking for a CRM. I ...

Horrible. I'm a new agency looking for a CRM. I signed up for a demo, they called me and we went through my needs, they gave me a good deal. I then started using the software and right away could tell that there was some things in there that were missing that I needed and ultimately determined that it was not going to work for me. I requested a cancellation, which by the way you have to request to speak to someone. I finally phoned in and talked to a rep and they won't even give me a refund. I literally signed up Jan 31st and I didn't even make as much as a form for my website. So if you are searching for software and need to find out what's best? DO NOT do the demo, make sure you do a free trial first. YOU WILL NOT GET A REFUND! I will never recommend this company. ever.