This is about to be a very long story. My experie...

This is about to be a very long story. My experience was in the SERVICE DEPARTMENT. I had a service appointment set up for Friday, October 16th for 9:30am. I asked to drop off my truck earlier than scheduled time since I had to be at work, service advisor told me that it would be fine and that they can probably service my car earlier if they are finished with the cars before mine. So I dropped off my truck at around 8:15 am that morning for brake inspection. I was told that they would call me to let me know what was wrong with my brakes and also to give me a estimate time when my car would be ready to be picked up since I had to get a ride to get the car. No one called me. I called around 12pm, spoke to another advisor and he told me that he needed to check on my car to give me the update and he took my cell phone number to call me back in a few minutes, he never called back. I was working that day til 6pm, I called them back when I got off work and the operator told me that the service department was closed till tomorrow morning 9am. The next morning, Saturday, I called them AGAIN about the status of my car and to ask why no one called me with any updates and the advisor I spoke to told me that according to what he sees in the computer, they never got around to look at my car. I was infuriated that I dropped my car off FRIDAY MORNING and I had an APPOINTMENT SET at 9:30am and they never even worked on my car! I asked the advisor why haven't anyone checked my car and he told me that he didn't know why and he would see if the technician working that morning would be able to squeeze my car in to take a look at it. He told me he will call me back, he never did. At this point I had had enough, my dad and I went there in person. While we were talking to the advisor at the desk, the advisor that I Spoke to on the phone, walked in and he told us he was about to call me back to let me know that the technician can see my car today. I asked if they can call the other chevy service on Ogeechee Rd. to see if they can service my car instead because I didn't want the technician to perform a "half-ass" job since he was the only one working and had other cars which would mean that he would probably rush through my car. Advisor told me that he is the main lead technician and that he will make sure he fixes the problem if there was one. The two advisors that were there admitted that "the ball was dropped" with my car and they don't understand how my car was skipped. The whole situation was a huge inconvenience to me because I needed the car ready Friday night because I was going to leave early Saturday morning to go out of town for the whole week. At this point, I was just so over it, so I agreed to let them check out my car. I asked to be called when my car was ready to be picked up, I got a within 30 minutes. I was skeptical whether the technician even serviced my car since it literally took him about 30 minutes. I went back to the service department to pick up my car and they told me that the technician didn't find any problems with my brakes. I told them that I kept hearing a squealing sound whenever I released the brakes. The advisor kept telling me that the technician didn't hear anything as if I'm wrong and hearing things. I went into my car to demonstrate what I was talking about and he heard the squeal. He kept telling me that the technician said there's nothing wrong with the brakes and how it's safe to drive. The whole purpose of the service appointment was to 1. Check out the brakes, 2. To fix that sound in my brakes. I just got in my car and left out of there. I felt like they rushed my out, they didn't seem to care and I felt that the technician didn't even take enough time to figure out the problem I was experiencing. I left completely dissatisfied. That happened more than a week ago, yet no one has contacted me about my experience or anything. I'm never bringing my car back to that location! I'm still amazed how they can just SKIP my car, and move on to other cars.