I just made a call to them to discuss having them ...

I just made a call to them to discuss having them come out and give an estimate on a home I am under contract for. I explained all of the issues that came up in inspection and asked how much it would cost to have someone come out to take a look and provide repair estimates. The phone rep told me that since I am not the homeowner they are unwilling to come out. Doesn't matter if we would obtain permission to be there and receive estimates. I understand them wanting to maximize their time and book the sale right away, but I was very clear that I would not be able to authorize at this time, but am looking for estimates and willing to pay for those peoples time. Very poor service and would have expected more from such a "reputable" company.