Dan Carlson

Review of Rudy Luther Toyota

Recently I had the check engine light come on... ...

Recently I had the check engine light come on... I called service on Thursday evening and was able to get an appointment Saturday morning at my request. I arrived exactly on time and they were ready for me. It was literally 10 seconds and someone was already taking the vehicle to the service bay and my service representative was writing up the paperwork. In less than 3 minutes, the paperwork was done and my vehicle was being looked at.
In the waiting room I was surprised by all the amenities. I grabbed a snack, some water and read the paper. In less than 20 minutes, the issues were resolved, all under warranty. A quick signature and I was shown where my freshly washed vehicle was parked and I was on my way.
I have never owned vehicles more that 2-3 years so I rarely need service but if this was an indication of how they excel at the service side of owning a Toyota, it reaffirms by choice in purchasing my first Toyota!!!