Today I called the MUCC clinic in regards to chang...

Today I called the MUCC clinic in regards to changing my grandmother's appointment and a receptionist named Rose picked up the phone. She was so wonderfully kind and just a pleasant person to speak to. Since my grandma had multiple other appointments she needed this specific one to be changed and Rose was so understanding and found a way to accommodate for my grandma right away. Out of all the receptionists (and I ve had to call many hospitals and clinics) Rose has to be one of the kindest and most compassionate person I ve ever spoken with. I wish there could be more people like her in this industry who just make life so much easier for people. It's nice to be able to call a hospital and feel heard. My grandmother, Long Pham, and I would like thank Rose and the hospital very much.