Cody Forrester

Review of Highline Lodge & Marble Bar

I called to make a reservation on 12/21/17 and wa...

I called to make a reservation on 12/21/17 and was given my options and I picked a room, $150 for the classic single, and gave all my info and paid a deposit. I was called back in about ten minutes and was told that is no longer available but you can do the classic double, $40 dollars more a night, so I decided to go with it because the lodge looked nice. So I thought I was done, 5 hours later I get ANOTHER call, being told that room isn t available but I can go with the Classic Suite, this is now $100 MORE A NIGHT then my original price I was given (that I paid a deposit and THOUGHT I had locked in.) so I asked is there anything you can do to compensate for all the mix up. Then I get a call from the owner and was told again they can t do anything for me on price, basically you can pay the $250 or go elsewhere. Everyone was nice I talked to, I am just upset and surprised that no one including the owner wanted to split the difference on cost, offer a discount or anything for all the mix up. I deal with customer everyday in my job and understand how important customer service is and I just feel I was short handed on this situation.