bundleofjoy88

Review of Starr Studios

BEWARE MOMS AND DADS OF STARR DANCE STUDIO!! (LONG...

BEWARE MOMS AND DADS OF STARR DANCE STUDIO!! (LONG VENT) I hate doing this over social media or making it public its a small business and I want to support small businesses and owners but when they are being dishonest then I would rather others know about it then to get put in the same situation as me.
Lauren started attending a Tuesday 10am Class $40.00 per month for a 30 minute class each month with a $40.00 annual registration fee. First month (October) it was off to a rough start when it came to their bookkeeping I was told it would cost $29.00 for the first month for a trial because they did not offer one free trial class they suggested a month to see how she would warm up to it. Well on her first day they told us the wrong time so we arrived what we thought would be 15 minutes early but it was late. The teacher had no idea how much to charge etc. and i was confused so I just paid the registration fee anyways knowing we would be staying and 30.00 she charged so I assumed she was just off 1.00 no big deal.
We learned on the first class in November she will be able to do a recital of course we had to pay for her costume, tights, and for her to be in the recital and three tickets for Justin, me , and Kyler. a Total cost of $56.00
She attended the month of November and one class in the month of December and performed two nights in the recital.
there was no class the week of Christmas which is totally understandable.
Then we get a call Monday night the day before class was suppose to start up again stating they had got rid of the class all together. Anna the lady who called stated they will make it right and i will be refunded the registration fee and for the remainder of December and i would not be charged for January if they can not figure out a new class time that will work for my family....
I emailed the owner Serinty, to find out if it has been figured out I get a response stating they are trying to work it out and most likely it will be wed. morning and she will let me know that night or the following day. She never touched base with me again. I then find out I was charged the $40.00 on top of a $31.00 Overdraft fee (due to it coming out from our account I only transfer enough funds into for expected bills, so my fault for trusting I was not going to be charged that 40.00 and I have learned my lesson we are keeping extra $$ in it at all times now for reasons like this).
I then emailed her and no response I attempt to call a couple days later and leave a voice mail no response. I attempted to call today and the voice mail is no longer set up.. I continued to call just in case someone picked up.
Which again Anna picked up, she then informed me I will not be getting a refund for the registration fee and the owner Serinty mailed a refund just for $40.00 yesterday.
I understand registration fees cannot be refunded if you choose to leave the studio I did not choose to leave the studio they canceled my daughters class all together and did not offer a replacement class.