Santanu Dutta

Review of Republic Services of Virginia

I missed my pickup on Monday July 8, 2019 as I was...

I missed my pickup on Monday July 8, 2019 as I was out of town over the 4th of July weekend and was late getting back on Monday morning. I called AAA Waste Management around 10 am and asked whether a pickup could still be arranged, even though I had not been able to get my trash out to the curb by 7 am. This was particularly important as there had been no trash pickup on the previous scheduled day, Thursday, because of the July 4th holiday. They kindly agreed and said the collectors would be back to my house either on the same day or Tuesday. No one came on Monday. On Tuesday, around noon, I called again to inquire about the pickup and was told that it was on the schedule for pickup that day. Nothing happened. I called on Wednesday (July 10th) morning and this time the agent told me that it would not be picked up as I had failed to get my trash to the curb on time on Monday. You can imagine the conversation I then had with her. I request AAA Waste Management to send their agents on customer service training. It would be better if they did not have customer service agents at all, rather than the ill trained staff they now employ. In case someone from AAA Waste Management wants to follow up, my address is: 10238 Brittenford Drive, Vienna, VA 22182. The property is part of a housing development called Hunter Mill Estates, which is a group customer of AAA Waste Management.