Wendee Sheer

Review of Holiday Inn UCF

The worst experience ever.

The worst experience ever.
I booked 2 connecting rooms, when I arrived the front desk told me I didn t book 2 rooms regardless I had an email that said different. Finally the manager John came out and said yes we over booked and since you are here with a group maybe you could put your kids in a room with someone else. Never in my life would I have imagined some one tells me to put my kids in a strangers room. When I said no he offered extra pillows and blankets.
They sent 2 sheets up to the room and said we are out of pillow, blankets and towels. They offered more advice and said use one sheet as a blanket and the second roll up to use as a pillow.
The second night they found a second room
Not connected or close to the other room but enough beds.
The second room had a broken air conditioner. That the maintenance man said need to be replaced. The air would run until it we got so cold and would wake up. We would turn off the air conditioner to warm up and wake up sweeting. When I
Saw John the manager he said rather then refunding me he would give me enough points for 2 free nights the next time I need them. I said ok
When I saw I never got the points I called and said I wanted a refund , he said no I will give the points .
I never got them.
I contacted customer service
They said the manager John said he refunded me for one of the 2 rooms the first night ..... the room he gave to someone else he didn t charge me for.
Also he then said he gave me a group discounted rate another lie
I booked the room with a group and paid the group discounted rate .
Nothing to do with the horrible experience.
I urge everyone to find another hotel to stay at.
The hotel needs to be updated and they will want you to pay regardless of all their errors . Worst they will make you promises and apologize and months later say maybe you miss understood.

If I could give a negative number of stars I would.
Again not only was the hotel terrible but the manager John is a con artist and tells you what ever he can just to make you happy but I assure you will not and did not follow through.