I so badly want to give them a higher score, but I...

I so badly want to give them a higher score, but I cannot justify it. Their whole focus is steak and they have no ability to correctly cook a steak. I get an order to go maybe once every other month or so because it's convenient, really good bread and pretty good quality meat. The outside is always cooked, sometimes even burned. But the inside is either raw or overcooked. I like my steaks medium rare, every other place gets it right, they do not. With a to go order, I ask for it rare (they give it to me raw) and I go home and finish cooking it. The two seperate times I ate in the restaurant, I sent my steak back 2 and 3 times, came back wrong every time and took exceptionally long to bring out a new one in an empty restaurant. I have also received it well done when I asked for it rare, to be fair, they did refund me, but I just don't see why they can't get it right. And for $30 at a steak house, I don't think that's too much to ask.