chris halaszynski

Review of The Porch at Schenley

I have never posted a review about any restaurant ...

I have never posted a review about any restaurant whether it was great or horrible. But my family and I had of the worst experience at The Porch this past Thursday (12/27/18). We first visited the Carnegie Museum next door then decided to try out The Porch for dinner. It was my wife, myself, my 7 year old daughter and 4 year old niece. We arrived and there was a short wait. We were seated about 7:20pm. The waitress seemed very uninterested in waiting on us for whatever reason. She got our drink order and within 5 minutes we gave her our food order. It was the basics. I had a salad and wings, kids had a burger, grill cheese and my wife had soup and sandwich. The restaurant was busy but there was no longer a wait and this was at approximately 7:35. We waited and waited and waited for our food. Now it is 8:10pm with no food and waitress came over just one time. I got up and went to the front/bar area and spoke to some older male that I believed was a waiter. I told him that my table was going on over 40mins wait time for our food. He fluffed me off and said I'm a bartender you have to talk to someone else by the kitchen. So I stood by the kitchen door waiting to talk to someone. My server then came up to me and asked what I needed???? I said our food! It's been over 40mins and my kids are hungry I told her. She said it is kind a busy and my food should be up. She then walked away. Our food arrived about 7mins later. My wings were gummy and I ate 2 of my whole order. Everyone else's meals were ok. The manager came over and checked on us and we expressed a concern about the kids "tots" and he then brought them out French fries to replace.
Overall the service was terrible and food was nothing exciting. Maybe it was too busy for them but why is that our fault if they are under staffed on Christmas/NYE week?!
I grew up with my family owning several restaurants so I understand its difficulties and off days but I have never been so angry and disappointed at the same time. We will NEVER return. I'm sure no one at the Porch really cares about one review but they lost our business.