Amy McCutcheon

Review of PMG Services

Hello, I am a brand new homeowner and have some su...

Hello, I am a brand new homeowner and have some suggestions for you in regards to homeowners making their homeowner association payments.
1. Why does there have to be 2 separate websites to view my account and make payments. I do not blindly want to make a recurring payment without viewing my account balance which is why I never sign up for recurring payments for anything. It is extremely difficult and time consuming for the average person to navigate both of these websites to figure out how to simply 1. View my account balance and charges and then 2. Make one simple click to make a one time payment. That is not possible with how your current website and payment system is set up. I would suggest making this process easier to navigate.
2. Make it easier for a customer/homeowner to be able to reset their password if forgotten. I followed the instructions given to me in the welcome letter last month to make May's payment by using the account number and initial password code to set up my account. I then made my own password for the account. Now I am trying to log in on PMG services website to view my account balance and charges and I must have done something wrong because it is not recognizing my email address and password. I clicked on forgot password and it says I dont have an account with that email address and/or account number. I was successfully able today to log on to your completely separate website with Alliance Association Bank to make a payment. But I do not want to make a payment without viewing my account as I am a new homeowner still and just getting started with making these payments. Maybe you could allow me to reset my password on your website with more identifying information or something because just by entering my account number and email apparently its not valid and I cant get help to sign in.
3. Would be helpful to have an automated phone system also for ability to make payments via checking account or debit/credit card. I called your office and are only open monday through Thursday , some sort of automated phone payment would help customers.
Bottom line the average middle aged person like me who has children and works does not have time in their day to navigate to 2 separate websites to make one payment and view account balance/charges that has a very difficult password reset tool with no other options for help. I would like to spend my valuable time doing other things and I think your current account and payment is too time consuming and difficult to navigate. At least for me as a new homeowner. I hope you will be able to use these suggestions for some process improvement. Thank you for listening!!!