I was referred to Homeward Residential from the co...

I was referred to Homeward Residential from the company I currently make house payments too in order to refinance to a fixed rate. I have an FHA approved loan. I spoke with an individual for 10 minutes in Florida then was transferred to an individual in Texas who I spoke with Less than 5 minutes. Today I received a denial letter in the mail based off my credit report. However they originally ran my credit and told me they would refer me to the FHA. I was to discuss a streamline vs convential loan. Communicantion is extremely poor, there are no return phone calls despite the number of times calls are made. This company is a joke and I won t waste anymore breathe discussing them. Karma