Maureen 'Reenie' Murino

Review of Mercedes Benz of Brooklyn

This is one of my favorite places, Mercedes Benz o...

This is one of my favorite places, Mercedes Benz of Brooklyn! It is my go to store for my lease. And considering we are in the current climate of the "covid pandemic" I wasn't sure how it would work out this time, but it went off without missing a beat. Will Berardino is an absolute gem! He is simply THE BEST! Everyone i met upon my arrival to my departure was personable & friendly. Great atmosphere. And Will made it so, so easy for me. :) He connected me with Ken Li, who took very good care of me. All my paperwork was done prior to my arrival at the dealership. It was done completely via phone and email. I have to say Ken was great! He is very efficient and kind. He made it simple and quick. He was so nice and helpful. I did have a lot of questions before we started the application etc, which I called or text them constantly. And they were always quick to pick up my call or rtn my text immediately. My car was ready before my arrival. And, did I say how much I love my car! I do, I love it. :) I sat with Ken Li, he helped me with turning in my old lease and hooked me up with the new app on my phone. I feel like he is now my friend. ;) Next stop was Damir to wrap up the finality of the lease. He was excellent too. Every one was masked and maintained social distance. I felt totally comfortable. And also to my surprise the dealership was completely renovated since my last visit, from the show room to the service area. Its beautiful. My experience from deciding on the car, thru the application to arriving and departing the dealer was 100% positive. Thanks to Will, Ken and Damir. I'm never disappointed here.