Terrell Harris

Review of Stokes Automotive

Would be 0 stars if I could. Had a very bad experi...

Would be 0 stars if I could. Had a very bad experience with this dealership. I had been looking for a car for a minute and stokes was one of the lots I visited. One week later I get a call from one of the Managers by the name of Doug Tomasili asking "how they can earn my business". So I told him and they did it. While trying to get everything approved by my loan person Doug calls to see if I got the information. I tell him I did. After spending about 5 hours at the loan office. I get a call from one of the salesmen saying the car had been sold. Just about to leave the bank and head that way I get this call. It was very upsetting. So I took a trip up to clanton which is about 30 miles from me. The sales man Brandon tried his best to get me in a another vehicle just like it but the manager Doug kept saying he couldn't get that car to the price I needed. Doug told me to give him until Tuesday (being Labor Day weekend) to find me another car. I literally called Doug 100 times he never talked to me or tried to call me back I left a message and still no call back. On that Thursday I got a text from the internet sales manager Angie saying to call my salesman that my car was ready. So I called my salesman Juston he told me he didn't know what I was talking about. After we got off the phone about 5 minutes later she text me apologizing. I sent back a polite OK and ask her if she can tell Doug to call me asap. And she said she would, I still didn't hear from him. So I made a special trip up there on that Saturday to see if he was there he avoided me. When one the salesman went in his office to ask him what was up he said "he called me 15 times and never left a message". The problem I have with this is if he knew I called him why not call me back. I really think they knew the car was sold before he tried to get me up there with a check because he kept trying to put me in an Impala after I told him man times I didn't want that vehicle. The only person that would talk to me was Juston Martin who was my salesman from the jump but I didn't get much out of him everyday it was the same thing "we haven't given up on you, we're still looking". I just wanted them to make it right! I also called the other manager Mike who's on the commercial left him a message and no call back. I would not recommend this lot for anyone.