I have had the 8 meg internet service for 2 years ...

I have had the 8 meg internet service for 2 years now, and it is the worst ever. it only works 10% of the time and we have to constantly call and are told they have to switch connections, and that fixes the issue all of a couple hours at best. where I live this is the only option they provide at hes; we cannot get the fiber optic and I called again last night and was told a tech would call and come look at the equipment and get the issue resolved and surprise, surprise no call like always. I pay almost $55.00 a month for this service with initial cost and taxes and cant even use it. only other internet in my area is spectrum which is a better product but horrible people to deal with. I was told last night a tech fixed my service on their end and it was running at optimum level, yeah right 2 meg out of 8 meg is not anywhere close to optimum level. she said its hard to get good signal where I live with all the trees and I have not one tree in my yard, and live behind the blvd.i told the representative if that is true then when I came to HES 2 years ago for internet and they saw where I lived they could've said that then instead of charging me for 2 years for a product that is very mediocre at best. if I pay for 8 meg I would like to get it not 2.