It was very bad experience, because a young lady s...

It was very bad experience, because a young lady sent my cell phone with broken screen to technical support and of which I had to pass an order that did NOT happen to me, she put it in the envelope where my cell phone was and now I do not have how to remove my cell phone nor know the state of him, and I can not even see it with my rut since they told me that it is blocked by a supposed "fraud" of which I have no idea because it is the first time I draw a plan.