Courtney Avery Review of Empire Today, LLC
7 times and they still screwed up worst then the f...
7 times and they still screwed up worst then the first time. They didn't take enough money off to even make this experience worth it.
1st time they forgot to install the transition piece.
2nd came evaluated for transition piece and forgot the pieces at the warehouse. Have to reschedule
3rd was to install transition piece and he caused a giant seam rip.
4th was to evaluate seam rip. Waste of my time.
5th to install brand new carpet in the room because of the seam rip they caused and came with the wrong size cut of carpet. Can't come back. Have to reschedule. Left my living room without carpet.
6th wrong size cut of carpet again.
7th was to come back with the right size of carpet and still was short. Now it looks horrible and the seam is showing where they cut it. All in my living room where people see it.
Julie was horrible with customer service and Evett from the main customer service line. I do not recommend this place at all and I still have horrible looking carpet in my living room. There will not be an 8th time. By the way none of the installers spoke English very well and major communication issues because of this.
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