John Xu

Review of The Westin Hotel Tokyo

The Westin Tokyo is definitely not a cheap hotel e...

The Westin Tokyo is definitely not a cheap hotel even by Tokyo standards - but it is located across the street from Ebisu garden place which is full of shopping and great restaurants. It's a short taxi ride to the station as well (~10 min) as there's no shuttle but not too difficult to get to.

From an exterior standpoint, the hotel is pretty bland and blends into the skyline - however, the views from the rooms are nice especially on the higher floors. There's not many large buildings around it so you really get some great views of the Tokyo landscape. The front desk staff is quick, efficienty and friendly - they were able to check my guest into my room without me and were even able to upgrade us to a suite. Always appreciate it when hotels know how to treat their customers right.

The room itself was very well appointed - comfortable and spacious with great views of the city. The bed was very comfortable (as most Westin's are) and the nespresso machine in the room is a nice touch (compared to the lame coffee you get in US Westin's). The club lounge is standard asian style - which is to say much nicer than the US. Breakfast had a wide selection, dinner hors d'orveus were decent, and they had a great liquor selection.

Last thing of note, the bellmen were falling over each other to help us out... definitely very well appreciated. However, the concierge was very cold and unhelpful - I stood there for 5 minutes before she would pay me any attention as she was busy shuffling papers. Not what I consider acceptable for a luxury hotel at that price point, especially for someone like me who has traveled over the world with SPG (average 200 nights a year). Only reason it's a 4 star review instead of 5.