Andrew Panov Review of Joyce Koons Honda Buick GMC
I want to share my very frustrating experience wit...
I want to share my very frustrating experience with this dealership s finance department. Specifically, after I sold my car I requested cancellation of the car s extended warranty (nearly $1,500). I went to the dealership and filled out the form on October 22. I was told that Finance Manager Mr. Diego Gonzalez will contact me shortly . No call, so I called Mr. Gonzalez on November 7 only to find out he could not find my form. So I emailed a scanned copy of the form and requested confirmation he received it. No response. Since then, I left voice mail messages and sent emails and received no response to either, and no payment received so far.... I have been a customer of this dealership for over a decade and have never received this kind of service. I bought my new car elsewhere this time and am very happy I did.
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