The worst closing I have had with a bank in my 20 ...

The worst closing I have had with a bank in my 20 year career as a loan officer. They took 4 months to close my customer's loan. They kept saying they needed docs that were clearly seen by us in their website. They pressured me to lock my customer and if I had, the lock would have expired due to their dragging out the process and the customer would have had a higher rate. Once all conditions were sent in they decided at the last minute to add two more conditions that could have been asked for earlier in the process and that caused the loan to take another 10 days to close. The account rep was rude and defensive and took forever to get back to us. Internal staff just as bad. Ugly and embarrasing experience. Stay away; whether you are a loan officer or a customer!!! If I ever have another loan that would have to go to them because no one else offered the program, I would save myself & the customer the frustration and pass on doing the loan. A two year old could have done a better job on this loan than they did !!