They've completely mixed my insurance up with my t...

They've completely mixed my insurance up with my twin sister,who doesn't even have Optima insurance anymore then credited my $ to her eventhough the payment was withdrawn from my bank acct. Supervisor Brenda Taylor has no professionalism, respect or the time to listen llus assist a member when clearly Optima has made several mistakes with sending multiple cards with the incorrect name and member on the insurance card. All of the other reps in billing were understanding and polite but Ms Taylor 100% RUDE and refuses to listen and correct issues. My family has had Optima for over 5 yrs without any issues but during this Pandemic it's been a complete mess!! My mother has no meds as the Marketplace corrects a income data entry issue and Optima has had here acct on "Suspension " since September 2020 smh. Please don't use Optima as a choice for insurance. Medicare Optima works but any other programs stay away.