My first induction went well. But I have to wait f...

My first induction went well. But I have to wait for more than 15 minutes. I was told that I am entitled to a one-to-one session for free with a personal trainer after that I am free to sign up with the a train.
Next appointment on Monday morning when I came about 2 minutes late. Mr X. (I don't want to mention names) cancelled my appointment because I was late for 2 minutes. When I asked him about the free session he said there is no such thing. He was arrogant, unapologetic and rude. In addition, there is no one is available in the GYM if someone needs help.
I wouldn't advice anyone to join this GYM unless it is free.