Internet Reviewer

Review of S.E. Needham Jewelers

The service is not that good. I took a wedding rin...

The service is not that good. I took a wedding ring that had a small stone that had come out of the setting. My son was leaving for Mexico to get married in 3 days so I needed it repaired quickly. S.E. Needham quoted $55 to have it put back in place and it would take 3-5 business days. After explaining that he was leaving in 3 days, all they had to say was sorry and good luck. I happened to be passing Jerrick's on my way home and decided to give them a try as well. They said oh no problem let me just pop that back in for you, which they did. It took them about 10 minutes and get this they said there was no charge. SE Needham $55 and 3-5 days - Jerrick's delivered free of charge in minutes.
I should mention that my son had a bad experience having a watch battery replaced in the which Needhams scratched the back of his watch. Im not sure about sales department but service department was a big disappointment.