Matt K

Review of MY Tool Shed

Bought a De Walt sander for a DIY project at home....

Bought a De Walt sander for a DIY project at home. When it arrived it was a 110v model (i had no idea what that was). Phoned up to complain that the site should have given me a option (as you'd expect in a shop) and that I needed a domestic one. They didn't agree and would refund me for the returned postage. Asked repeatedly to speak to the MD (who refused to talk to me). It really wouldn't have hurt them to use their discretion, and perhaps implement my suggestion on the website, but they flatly refused. So much for the customer always being right. Instead of trying to save money buying online wish i'd gone to a shop who would have asked which one I wanted. Avoid on principle.