garland alford

Review of Newlook International, Inc.

OK product. Just hope you don't need customer serv...

OK product. Just hope you don't need customer service for any reason. The worst ever!
I realized that the product they shipped me was an incorrect color (mix incorrectly by them) after completely installing. Never got so much as any sort of apology. In fact, they acted as if I was bothering them. I asked, since I had wasted hours already installing and now had to do it all again because of their mistake, that they please rush and overnight the replacement product for me. This is the point they stopped responding to me..... I asked for tracking multiple times with no response at all. Finally got the replacement 10 days later... Next time I'll find another place to buy my concrete stain.