We payed so much for so little. Our family decided...

We payed so much for so little. Our family decided to take a trip to the beach for a few days, and so we payed for rooms that would most likely be closer together. Turns out, my parents had to wait until 7pm to even get their room, when check in was supposed to be at 4. We drove four hours, just to wait for that long as well. My parents were bumped to a different room on the 15th floor, and we are 10 stories beneath them on an entirely different side. When I called the front desk to see if they could be a little closer, they totally shut out the idea and refused to help. We payed for a room with a rusted shower, nasty stains all over the floor, dirty beds, and a balcony covered in cigarette buds. My parents room turned out to be much nicer, even though we paid the same (except they got a pet friendly room for the dogs and we are the ones with the brown stains on the floor). Disappointing.