very disappointed in UTMB and the fact that I took...

very disappointed in UTMB and the fact that I took a day off of work to take my son to a doctor's appointment and was turned away because we were not informed that there was a payment that was due when the multiple times before we had appointments we were always informed there was copay. We were not informed that there was a copay and were turned away from the appointment because we didn't have payment because we were not informed in the first place that there is copay. Now I have to wait a month for my son's next appointment. the fact that I have to wait that long to find out if my son needs surgery is ridiculous. They need to get on the right track to keep their patients. If I could leave negative Stars I would.