There isn't enough space on here 2 express my grat...

There isn't enough space on here 2 express my gratitude and satisfaction with this place. It's more than just a hotel. We arrived on good Friday, Mar 30th at noon and was able to check in early. The desk clerk, Bailey, helped us out. She was initially wanted to put us on the 7th floor, but I requested to be lower because I wanted to be near the pool area for the kids sake. But once we got to the 242 it has not been cleaned. We went back 2 check in and informed Bailey. Upon waiting I was approached by the Associate Director of Sales. She wanted to know were we being waited on. I explained 2 get what was taking place and she expressed her apologies and assured me that we would be squared away. We were then tended to by Lance, whom I had an issue with over the phone as a result of lack of customer service during the time of scheduling the reservation, but his attitude and customer service was way better in person. We were placed in room 646. The room was fresh and cleaned to standard. The only downside to that was the view was horrible due to construction going on at the hotel. Food was great and so was the wait staff. We had the pleasure of being served by Ellie that evening who was such a sweetheart. While we were at the pool we had a nice time in the pool and hot tub and was served by Ciara & Dawn. There was a problem with not getting out food on time, but once we went in to the restaurant the manager there discounted us as a result of receiving a late order and as a result of not having some of the items that we requested on the menu. Saturday we started the day with breakfast in the hotel restaurant where we enjoyed some really good good and was tended to by Keisha. She was very knowledgeable and very expeditious in serving us. The actual Balloon Festival was a bust due to the weather I believe. I may not attend tjat again because it's a gamble and a waste of money for the VIP tickets that I purchased. Besides the hotel has enough accommodations to satisfy the whole family. On Easter Sunday, we attend the Easter Brunch and it was delightful. So much good food, drinks, music, and great people. Although we had checked out We still had the option to visit the pool and the other amenities that were available. We may make this a family tradition for Easter every year. Thanks to all of the staff for making this a beautiful Easter weekend for us.......oh and due to the noise from the construction and me not being able to take a nap that Saturday afternoon, Bailey promised to mail us a certificate for 2 free nights in the future. Hopefully, by then the construction will be complete.