THEY ARE BY FAR THE WORST INSURANCE COMAPNY I HAVE...

THEY ARE BY FAR THE WORST INSURANCE COMAPNY I HAVE EVER DEALT WITH!! They will send you through loops and does everything in their power to find you at fault for something so they don't have to pay. TERRIBLE!!! I got into an accident on June 14th 2017. Today is July 20th 2017 and my car hasn't even started to be worked on because the insurance company is just now reviewing the paperwork... a MONTH LATER! Because the accident happened in another city, they made me show proof of my APARTMENT LEASE stating that I actually lived where the insurance was registered to or they would deny my claim. As if it s totally impossible be driving through a different city OTHER than where you live and get into an accident? They're charging me towing and storage fees when I released my car to them IMMEDIATELY after the accident so I wouldn't accrue these extra cost and they STILL charged me. On top of betterment fees. You constantly have to call them because they won t call you at all! Your car will just go un-repaired if you wait for them to even have enough decency to return a phone call. You literally have to stalk them! When I finally got through to inquire about these extra fees, the employee I spoke with told me "I'm not going to argue with you"! I then asked for her name, a managers name and number, and the company's website and she told me "you can google it" ! Completely unprofessional and DISRESPECTFUL! They need to shut this place down immediately !