I have went to pepboys and have spent alot of mone...

I have went to pepboys and have spent alot of money with this company. And every time i get bad service i told myself that i wouldnt fool with them anymore. But was like let me try them one more time just to see if its me or the company and it not the company its their employees they hire. I went in on November 29 2017 at 1230 right before i had to be in class. For a motor mount replacement and was told it would only take a couple of hours but i told him its cool because i have class and will be back to get it later. So at 6pm of my arrival i see that my car is still in the same place i parked it. The employee tells me we forgot to call you to let you know the tech went home sick. But when i walk in everybody in the shop was at the counter. After they heard me complaining everybody at the counter goes back into the shop. He tells me they were going to start on it like right now. I ask him what time do the shop close he tells me 8. He said if we dont call you back tonight your car will be done in the morning. So i said cool once again. I call the next morning this morning to ask if my car was ready. He tells me that my car will be ready this after noon this will mean that they will have my car 14 plus hours and only had to put on one motor mount. This is the last time i will fool with your company because of the treatment and i feel the abuse from your company. This is the madison tn area. Thanks again