Completely inept at providing timely service in em...

Completely inept at providing timely service in emergent situations. No regard for customer contracts. Does not honor scheduled appointments. I surely hope that their one redeeming quality will be willingness to admit fault and refund copays for missed appointments. ETA: Refund was issued with no problem- however, the representative made no effort to apologize or offer to get a technician out ASAP to make up for the inconvenience.

Update: Once again, I'm attempting to schedule a technician to check our unit and have called multiple times over the past two weeks to speak with a representative- after navigating the menu I've spent 20+ minutes (multiple times) waiting for someone to answer. I'm beginning to think they don't staff the call center since the app- and automatic booking features have been made available. Unfortunately, my landlord- not myself- is the primary account holder so I'm unable to utilize the website/app, and info is not working for the automatic scheduling.

Once again, I will be strongly encouraging that he cancel his subscription and utilize a local, small business that understands how to properly manage clients and will likely be able to respond same day, if not next day- instead of offering appointments 5 days out (WHEN they are even able to be made). If there was a 0 star option, I would surely utilize it.

As another Reviewer mentioned- if an apartment is using this service, I would strongly recommend you look into other options. Regardless of how customer experience is once a technician DOES come- the rest of this experience is unacceptable and I would be 100% unwilling to stick with this company. Perhaps those technicians should break off and start their own business.