Ben Peters

Review of Justlease.nl

Leasing a car at Justlease is easy, but the promis...

Leasing a car at Justlease is easy, but the promise "carefree driving" was not delivered to me in any way.
The Ford Fiesta had a number of ailments. I assumed that the car would be collected and delivered for repair and maintenance by Profile as promised. Profile knew nothing. Maintenance, replacement of floor mats and repair of car kit at a Ford dealer was even worse. At Justlease, the standard answer to malfunctions is: Do you need this or that. At the Ford dealer also but the other way around. Cupboard to the wall. I drove around for almost a year without being able to call hands-free. Car lost twice a day without being repaired, because Justlease gave permission too late.
Contract bought off prematurely because the Ford also did not like it further. Returned with reported minor damage made by a third party. Everything neatly arranged with the claim forms. I still get a deductible when taking the risk. Although I still called about this beforehand and I was assured that everything was fine. I also have to pay a Deductible for light rim damage that according to the employee really falls under normal user damage.
Amounts reversed. Then you will immediately receive an answer by email. No response to the other emails I sent.
Final settlement also not yet deposited into my account. Just over 20 minutes on hold, so just imposed. Bad service, poor handling.
Most of the positive reviews are on the Justlease site. Google gives a better picture. Apparently someone has been hired to answer the negative reactions. Unfortunately. I am very disappointed. Afradertje.