Rob Mutchell

Review of FlightOffice

We booked a "too good to be true" flight to Dubai ...

We booked a "too good to be true" flight to Dubai on the website but unfortunately the dates confirmed were not what we entered. Their system allowed me to book a return flight on the SAME day - in other words my outgoing flight was leaving at 12:55pm and my return flight was from Dubai on the SAME day at 9:20am. A physical impossibility. The money was taken and when I complained that it was an error on their system part they said that it was my error. However they were eventually helpful and I eventually was passed on to a great customer service representative called Steve who then worked tirelessly to rectify the error however the price of the flights did increase considerably but overall they were less than what we could get them on any other site so we continued with the process. Steve was a very good contact and kept me abreast of all his work and kept reassuring me that he would endeavour to get everything sorted within 24 hours which he did. Thankfully we are on our way and that is all thanks to Steve. I would recommend this company but personally I would phone them to guarantee the price rather than use the website. Thank you very much to Steve who in my opinion would get a 5 star review - however the 3 star would be for the company as a whole as they force us to pay for a cheaper flight that isn't actually available! It made me doubt the company for a while but they came through in the end.