Upon arrival with my very unwell fur baby, I was t...

Upon arrival with my very unwell fur baby, I was told there would be a 2 hour wait for her to be seen to...a lovely nurse came out and assessed her and said she ll try and push for my cat to be seen earlier by the vet. We waited almost 3 hours for her to be seen, by that stage she didn t have any food or drink just incase she had to be put into hospital. The vet we saw was outrightly rude and handled my fur baby roughly, pushing hard on her tummy that made her growl and hiss in pain. I was told that they needed a 50% deposit and although I didn t have the money I assumed they could do a payment plan...I had no other option but to take her home and was told by the receptionist she would die a horrible painful death if I didn t seek treatment...my day had already been filled with endless tears and guilt...I think Lort Smith staff need to be more accommodating to those who struggle financially!! And more compassionate because I know I only have one other option.