..."I finally realized I was going to be charge re...

..."I finally realized I was going to be charge regardless of whether or not I received the part. With said, I ordered a part in which it was not the part I needed for which I am out funds just for choosing "RockAuto", LLC with trying to build a relationship..."

When I ordered online the experience was great. I was able to look through the part selection and choose a part I believed was the part I needed. Unfortunately, I received the wrong part or I ordered an incorrect part. However, the part I ordered I believed it described the part I needed.

Unfortunately, I received the incorrect part. I visited the web-site for guidance to do a return but the order number on the packing slip was incorrect; therefore, I was able to finally find a phone number to call to discuss returning the part.

Once I called I waited approximately 5 minutes which was nice. Once I spoke with the rep and explained the situation she was absolutely unenthusiastic. Although she assisted with trying to find the part I needed, she was not engage.

Since the part I needed was unavailable, I learned I would have to return the part to include paying the postage I was a little upset. Although the postage would be a little over $5 and/or could be used as a credit towards another part or charge to my card, the customer service rep (she) stated it was up to me with how I wanted to ship it back. I said to my self, "self, why should I have to pay postage?" The initial amount had already been deducted from the card, why should I have to pay for postage for being sent the incorrect part and/od if I ordered the incorrect part.

I finally realized I was going to be charge regardless of whether or not I received the part. With said, I ordered a part in which it was not the part I needed for which I am out funds just for choosing "RockAuto", LLC with trying to build a relationship.