H Collins

Review of RockAuto, LLC

For a supposed "mom & pops store", this company is...

For a supposed "mom & pops store", this company is a rip off. Ordered a part, didn't fit, returned it, which that shipping came out of the "return". Then they stated that it wasn't returned in the unmarked manufacturers packaging, which we shipped it back in the EXACT same packing we received it in. Then they claim the unmarked packaging has the barcode and part number on it (not sure how a once unmarked can now have marks) so it makes it to where they can't resell it. Sent me a picture of how they received it and I can see the barcode on the part. Which I told them this, with no response. Told me I'd have to pay $12 more to have it shipped back or they'd throw the part away. Sent 3 emails asking for how to speak to management and only ever received one email back. TERRIBLE customer service, TERRIBLE company. STAY AWAY!!!! Much better, more respectful companies to get parts from.