I drive tour buses and stay here several times a y...

I drive tour buses and stay here several times a year usually 6-7 days at a time. This is a very nice hotel in a quiet historic district and is very safe. I have gotten to know several of the staff on a first name basis. Justin and Krista, managers here, are wonderful people who will bend over backwards to accommodate any reasonable request you might have. The housekeeping staff is very friendly and accommodating. Be sure to speak to them when you see them in the hallways. Hannah at the front desk is an amazing young lady who conducts herself with genuine professionalism and friendliness. Others include Kristi, Iris, Parish (I hope I spelled his name right) and Ashley. There is shuttle service available to and from the airport and the shuttle drivers are very friendly. I am sure I left someone out. Anyway, I highly recommend this hotel. There are plenty of restaurant options nearby including historic downtown Springfield which is within walking distance or there is free parking downtown if you are unable to walk. There are occasional maintenance issues you may find when you check into your room due to the pandemic and they like everyone else are short staffed. Simply report any issues you may see and they will take care of you. With as many rooms as they have and the size of the facility they cannot be aware of every little issue, especially if the previous guest in your room did not report it. They want to know where the problems lie so they can address it and give you the best possible stay they can. I always look forward to staying here. I also recommend the food. The restaurant is limited due to Covid restrictions and when I was there the evening meal is ordered at the bar. The food is outstanding and I enjoyed visiting with other patrons that were there as well as Krista and another worker whose name I cannot remember. This review is lengthy but I have the highest regard for what I consider new friends at this hotel and the establishment as a whole. Please give them a try. I don't believe you will be disappointed.