Los Gatos is my home town and I really wanted to l...

Los Gatos is my home town and I really wanted to love this hotel. It is a lovely place. Though the value for price really isn't there. Everything from the confusing bellperson service, to room service, and food.

Its really not anyone's fault that works there though. Very lovely people and they want to do a great job. The problem seems from how the property is managed. Because they really don't have a proper hotel kitchen, and they lack all the needed roles of hotel staff, they have the bellpeople running around doing everything that multiple people should be doing in a hotel that costs north of $350/night to stay in.

When we arrived there was only one bellperson there and he was completely stuck helping this other couple. We stood there for over 10 minutes before we gave up and just carried all our stuff in and started checking in. I don't mind carrying my own stuff at all, though this was one of those days I could have really used the help.

Ordering a snack and some bubbly at the pool felt very dis-functional. We had to walk all the way to the front desk, order on a little ipad, and then wait over an hour to get what we ordered back at the pool. By the way, we ordered pita bread with taziki sauce and a bottle of bubbly. When the person came to deliver it he was very friendly and good smile, though the order came wrong and we just gave up and didn't have him fix it (we couldn't stand waiting another hour).

The only kitchen onsite is the restaurant that is next door (sort of part of the hotel), though its not open until 5:30pm. So you can really feel the struggle from the staff if you try to order room-service to the pool or your room (or anything else).

Breakfast was included in the stay but it was awful. This was probably the most off putting part of the whole stay. The idea of breakfast was literally a few bins of cereal and a couple of danishes. Not even a piece of toast or a bagel was available. All the hotel guests were frustrated and confused about breakfast (I think we were all shocked really, especially the class of hotel this is supposed to be). There was this point that there wasn't even bowls left that were clean and I saw a family, by accident, almost try to use already used bowls before they realized there were dirty.

In the end, we were happy to leave. This is not the usual feeling we have when on holiday for a little couple time and mini vacation. Most often when its time to leave a hotel, we want to stay as long as we can (even late check out). We were out of there by 8:30am.

This could be a really great hotel. Here is what I suggest: More hotel staff. Have a hotel kitchen that is operational during most hours. Get the room service/pool service to be excellent (this is important to many people). Make sure there is a quality breakfast so that you send your guests home happy.